Refund & Returns

Refund & Returns Policy

Last Updated: October 5, 2026

At HMT Traders, we aim to provide high-quality products and reliable service. If you receive a product that is damaged, defective, incorrect, or does not match your order, please contact us so we can review the issue and assist you.

1. Returns

A return may be accepted when:

  • The product received is damaged or defective.

  • You received the wrong product.

  • The product does not match the agreed order specifications.

  • The product has a verified quality issue.

Products must be returned in their original condition, packaging, and with any relevant documentation where applicable.

2. Return Request

To request a return, please contact us within 7 days of receiving your order.

Please provide:

  • Your name and contact information

  • Order or invoice number

  • Description of the issue

  • Clear photographs or videos showing the problem

Our team will review your request and inform you whether the return is approved.

3. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been used, damaged, or altered after delivery

  • Are returned without the original packaging where applicable

  • Have been damaged due to improper handling or storage

  • Were produced or customized according to specific customer requirements, unless there is a confirmed manufacturing or quality defect

4. Refunds

If your return is approved, we will assess the product and determine the appropriate resolution.

Depending on the situation, we may provide:

  • A replacement product

  • A repair, where applicable

  • A partial refund

  • A full refund

Approved refunds will be processed using the original payment method where possible. Processing time may vary depending on the payment provider or financial institution.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

We may request photographs, videos, packaging details, or other information to verify the issue before approving a replacement or refund.

6. Return Shipping

If the return is due to a confirmed defect, incorrect product, or other error on our part, we may cover the reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, shipped, manufactured, or customized according to customer requirements, cancellation may no longer be possible.

8. Exchanges

Where applicable, eligible products may be exchanged for another product or replacement.

Exchange availability depends on product condition, stock availability, and the reason for the exchange.

9. Processing Time

Once we receive and inspect a returned product, we will notify you about the status of your return or refund request.

Approved refunds may take additional time to appear in your account depending on your bank or payment provider.

10. Contact Us

If you have questions about our Refund & Returns Policy or need assistance with a return, please contact HMT Traders through the contact details provided on our website.